Pulse ("we", "us") provides ambulance fleet dispatch and compliance software for clinics, hospitals, and EMS operators (each an "Organization"). This policy explains what data we collect through the Pulse web dashboard and mobile crew app, and how it's used.
Who we collect data from
Pulse is used by staff of an Organization that has signed up for the service — administrators, dispatchers, drivers, and paramedics. Accounts are created and managed by your Organization's administrator; there is no public sign-up.
What we collect
- Account information: name, phone number, employee ID, role, and the Organization/branch you belong to.
- Operational records crews create: shift check-ins and the ambulance assigned, trip/dispatch records, daily equipment checklist logs, and maintenance records.
- Photos: images attached to maintenance records (e.g. repair receipts), uploaded voluntarily by crew.
- Device push token: used solely to deliver dispatch and alert notifications to your phone.
How it's used
Data is used to operate the dispatch and fleet-management service for your Organization: assigning and tracking trips, keeping equipment/maintenance records for compliance reporting (e.g. MOH/CBAHI), and notifying crew of dispatch assignments. We do not sell data, and we do not use it for advertising.
Who we share it with
Data is visible to authorized staff within your own Organization, scoped by role. We use the following subprocessors to operate the service:
- Supabase — database, authentication, and file storage.
- Expo — delivery of push notifications to the mobile app.
We do not share data with any other third party.
Data retention
Data is retained for as long as your Organization has an active account. Organizations or individual users can request export or deletion of their data by contacting us below.
Contact
Questions about this policy or data requests can be sent to justxmort@gmail.com.